NCLab (Network Computing Laboratory) is a public cloud computing platform that serves students, instructors, researchers, and the general public in many countries. It provides interactive graphical modules in the areas of programming, computing, solid modeling (3D CAD design), web design, mathematics, computer simulations, physics and chemistry, finite element analysis, document preparation with Latex, and others. By creating an account in NCLab, you certify that you have read and understood these Terms of Use.

NCLab at a glance

This section addresses some frequently asked questions. It does not override, replace or substitute the Terms of Use that begin with General Terms below.

Image policy

Images from NCLab’s front page as well as any screenshots from inside of NCLab, and any images generated by applications running in NCLab, are licensed by Creative Commons Attribution-ShareAlike 3.0. Non-commercial and commercial use is permitted, as long as the name ”NCLab” and the link http://nclab.com are both mentioned.

Link policy

Guidelines for how to link to NCLab:
The NCLab caution with regard to which websites are linked to nclab.com. This is because the NCLab could be associated – via the links – with the content of the website where the link is placed.
If you use links to access the NCLab website you are requested to observe the following points:
Do not use the NCLab logotype as a link to their website. This is intended to rule out any ambiguity as to who is responsible for the information on the website where the link is placed.
Do not use frame linking, i.e. do not link so that the NCLab is placed within the frameset of another website.
Do not use NCLab linking, i.e. do not link so that information is automatically downloaded from the NCLab website and placed on another website.

Free Use

NCLab provides a variety of free apps based on major open source software packages, that all individual (non-commercial, non-enterprise) users can use freely with limited free cloud computing resources.

Commercial and Enterprise Use

Commercial and enterprise use of NCLab without written consent is prohibited. This includes, but is not limited to, bundling NCLab with other software or hardware products, using NCLab for commercial or non-commercial workshops and training, and all activities that include groups of three and more users.

Privacy

NCLab does not follow individual users or their projects. To ensure stability of service, we monitor your usage of cloud computing resources (disk space, CPU time, memory, bandwidth). We also collect anonymous information related to how often each NCLab application is used. No information about NCLab users or their projects is provided to third parties. See Privacy Policy for more details.

Content ownership

NCLab does not claim intellectual property rights over your content created and/or stored in NCLab.

Account usage

One account may not be used by multiple persons. If activity by more than one person in the same account is detected, the account will be suspended.

Live chat support

The purpose of the Live Chat is to answer questions related to NCLab. We neither solve homework assignments nor teach computer programming, math or other subjects represented in NCLab.

Translations

The primary language of NCLab is English. We strive to translate NCLab to other languages as our manpower permits. However, these translations are neither complete or flawless. By using NCLab you acknowledge that only part or none of materials provided to you are translated into your language.

Trademark

The name ”NCLab” is registered as Trademark No. 85420518 with the U.S. Patent and Trademarks Office (USPTO). Its unauthorized use is prohibited.

General Terms

By using NCLab (”Service”, ”We”), you (”User”, ”You”) are agreeing to be bound by the following terms and conditions (”Terms of Use”). By ”Content” we mean any and all textual and graphical data on the Service posted by its users or by Provider.

IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY, ORGANIZATION, OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY, ITS AFFILIATES AND ALL USERS WHO ACCESS OUR SERVICES THROUGH YOUR ACCOUNT TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS ”YOU” OR ”YOUR” SHALL REFER TO SUCH ENTITY, ITS AFFILIATES AND USERS ASSOCIATED WITH IT. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT ACCEPT THIS AGREEMENT AND MAY NOT USE THE SERVICE.

Provider reserves the right to update and/or change the Terms of Use from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to these Terms of Use. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Use at any time at: http://nclab.com. You understand and agree that Provider cannot be responsible for the Content posted on the Service. You agree to use the Service at your own risk. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or trademark laws).

Creating an Account

When creating an account in NCLab, you must provide your legal full name, valid email address, and any other information requested in order to complete the sign up process. Your account may only be used by yourself (one person only) – a single account shared by multiple people is not permitted. You are responsible for maintaining the security of your account and password. Provider cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all Content posted and activity that occurs under your account. One person may not maintain more than one free account.

Do not create an account with a name similar to the administrator account or other account belonging to the service in order to mislead other users or attempts to defraud personal data

Payments and Refunds

At this time, we only accept payments via PayPal, wire transfers, credit cards or checks. All charges are posted immediately and they are non-refundable.

There will be no refunds or credits for partial duration of service, upgrade/downgrade refunds, or refunds for time unused with an open account. No exceptions will be made.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.

For any upgrade or downgrade in service, your credit card that you provided will automatically be charged the new rate on your next billing cycle.

Subscription Cancellation Policy

Once you subscribed to one of our courses, you will automatically be billed monthly. You may cancel your subscription at any time. You are responsible for the full subscription fee in the monthly billing cycle in which you cancel. Once your account has been billed, all sales are final and there will be no refunds.

How to Cancel

To cancel your subscription, please go to the Subscription section of your Account and click on the “Cancel” link. On the following page, you will be prompted to confirm the cancellation. Be sure to continue processing your cancellation until you receive the final confirmation page, your subscription will not be cancelled until you have reached this page.

Other Cancellation Options

Send an email to office@nclab.com with the following subject line: Cancel Account # [insert first and last name here]. We will respond to your emails as soon as possible, but please take into consideration office hours.

Phone: (800) 666-2024 available Monday – Friday, 9 am – 6 pm PST

Downgrading a plan may cause the loss of Content, features, or capacity of your account. Provider does not accept any liability for such losses.

Cancellation and Termination

If you cancel your account before the end of your current paid up period, your cancellation will take effect immediately and you will not be charged again.

Provider, in its sole discretion, has the right to suspend or terminate any individual users account and refuse any and all current or future use of the Service, or any other service of the Provider, for any reason at any time. Such termination of account will result in the forfeiture and relinquishment of all corresponding Content. Provider reserves the right to refuse service to anyone for any reason at any time.

A free account may be subject to suspending and deletion if not used for 6 continuous months.

Modifications to the Service and Prices

Provider reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

Prices of all Services are subject to change upon 30 days notice from Provider. Such notice may be provided at any time by posting the changes to http://nclab.com.

Provider shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

Provider claims no intellectual property rights over your Content on the Service. However, when using Service in free mode, you expressly agree to allow others to view, copy, use, modify and re-post your Content.

Provider does not pre-screen Content, but Provider and its designees have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.

You shall defend Provider against any claim, demand, suit or proceeding made or brought against Provider by a third party alleging that Your Content, or Your use of the Service in violation of this Agreement, infringes or misappropriates the intellectual property rights of a third party or violates applicable law, and shall indemnify Provider for any damages finally awarded against, and for reasonable attorneys fees incurred by, Provider in connection with any such claim, demand, suit or proceeding; provided, that Provider (A) promptly gives you written notice of the claim, demand, suit or proceeding, (B) gives you sole control of the defense and settlement of the claim, demand, suit or proceeding (provided that you may not settle any claim, demand, suit or proceeding unless the settlement unconditionally releases Provider of all liability), (C) provides to you all reasonable assistance, at your expense.

The look and feel of the Service is copyright 2011 – 2016 NCLab. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS, Javascript, or visual design elements or concepts without express written permission from Provider.

Other Conditions

Your use of the Service is at your sole risk. The service is provided on an as is and as available basis. You understand that Provider uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

Technical support is only provided via email and in English.

You must not modify or adapt the Service or modify another website so as to falsely imply that it is associated with the Service, Provider, or any other Providers service. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Provider.

We may, but have no obligation to, remove Content and accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any partys intellectual property or these Terms of Use.

Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Providers customer, employee, member, or officer will result in immediate account termination.

You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (1) transmissions over various networks, (2) changes to conform and adapt to technical requirements of connecting networks or devices.

You must not upload, post, host, or transmit unsolicited email, SMSs, or spam messages.

You must not transmit any worms or viruses or any code of a destructive nature.

If your bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by Provider) of other Providers customers, we reserve the right to immediately disable your account or throttle your file hosting until you can reduce your bandwidth consumption.

Provider does not warrant that (1) the service will meet your specific requirements, (2) the service will be uninterrupted, timely, secure, or error-free, (3) the results that may be obtained from the use of the service will be accurate or reliable, (4) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, (5) any errors in the Service will be corrected.

You expressly understand and agree that Provider shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Provider has been advised of the possibility of such damages), resulting from (1) the use or the inability to use the service, (2) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service, (3) unauthorized access to or alteration of your transmissions or data, (4) statements or conduct of any third party on the service, (5) or any other matter relating to the service.

The failure of Provider to exercise or enforce any right or provision of the Terms of Use shall not constitute a waiver of such right or provision. The Terms of Use constitutes the entire agreement between you and Provider and govern your use of the Service, superseding any prior agreements between you and Provider (including, but not limited to, any prior versions of the Terms of Use). You agree that these Terms of Use and your use of the Service are governed under Nevada law.

Questions about the Terms of Use should be sent to support(at)nclab(dot)com.

Receiving Occasional Promotional Emails from NCLab

By accepting these Terms of Use, you agree to receive occasional emails from NCLab with new features, webinar announcements, policy updates, and related information.