You, the trainee, and we, NCLab, agree on the following:

Payments, Cancellations, and Refunds

The full tuition must be paid before you are enrolled and scheduled for coaching. 

You may cancel the training at any time by making a request through email to office@nclab.com. Refunds are subject to NCLab’s Refund Policy.

In order to receive your Career Certificate, you must successfully complete the training program and your tuition must be paid in full.

NCLab’s Terms of Use

You agree to comply with NCLab’s Terms of Use at all times. Please read them carefully.

Real-Time Progress Monitoring

You give consent to NCLab to use its online training platform to monitor your progress in real time, including whether or not you are currently working, and how much time you spend working on various parts of the training including tutorials, examples, exercises, practical tasks and quizzes. NCLab also stores all your written input (such as computer code and quiz answers), scores received for all tasks and quizzes, and supporting documents for coaching and support purposes. This information is available to your personal coach and the support team at NCLab and may also be viewed by parties that are involved in some way in your training. 

Information Sharing

You agree to share your current employment status with NCLab 3 months, 6 months, 12 months, 24 months, and 36 months after the completion of your training. If your training was paid for by a third party such as WIOA, then you agree to share this information required by that third party.

Coaching Services

Upon enrollment, you will be assigned a personal coach who will work with you and monitor your progress throughout the program. You are required to attend an initial coaching session and weekly coaching sessions in your training from enrollment through graduation. Consistent weekly attendance to coaching calls and consistent weekly studying will help you complete the training program on time and prepare you for seeking and obtaining employment. Coaches reserve the right to amend the coaching schedule based on trainee needs or attendance. 

If you are unable to attend a weekly coaching call, you must cancel with your coach in advance when possible, and reschedule within 48 hours of the missed coaching call. You will need to let your coach know of any circumstances that come up that prevent you from doing your coursework, or from attending coaching calls.

Working with your coach is especially critical during the first 30 days, when you are setting up your study routine, and learning how to use the training materials and instructional support services effectively. 

Initial Review

During the first 30 days of your training, your coach will review your progress with you to determine if this training program is effective for you. If we determine that the training does not work for you, then you will be disenrolled from the program and you will get a 100% refund. 

Instructional Support

For the entire duration of your training, you will have access to NCLab’s instructional support team. Interacting with the instructional support team will help you learn how to request help effectively and professionally. You are strongly encouraged to take advantage of NCLab’s instructional support services as part of your training.

Instructional Support Hours

You are very welcome to contact instructional support at any time via the message tool on your NCLab desktop, or by email to support@nclab.com. NCLab responds to support requests 7 days a week, excluding holidays. Response time varies based on the current number of requests, but usually it takes less than 24 hours. The instructional support team will help you throughout the training by answering questions, providing guidance, and helping you to fully utilize the resources available to you within the course. They won’t solve any exercises or tasks for you, or give you solutions, but they will be glad to review your thought process and point you in the right direction, like a colleague would do at your future workplace.

Minimum Progress Requirements

You have 1 year to complete all of the courses and projects within the training program. You must complete 25% of your coursework every 3 months. If you have not successfully completed the training program within the allotted time, including the courses and the capstone project, two-month subscription extensions are available at $75 each.

Early Graduation

While you must meet your minimum weekly studying and coursework requirements, this training program is self-paced, which gives you the option to have a goal graduation date that is sooner than the maximum allowed time. After the first few weeks of coaching, you and your coach will set your graduation goal date. You and your coach will individualize a new training plan, based on your goal date, and on your personal and professional schedules.

Notices of Absence

You are required to notify NCLab of any circumstances that result in an extended absence. This notification must be made in writing to coaching@nclab.com. Notification must include:

  • Start and end date of absence (known or estimated).
  • Reason for absence. This may include (but is not limited to):
    • Health reasons. Important: NCLab does not require any further details, both by law and out of respect for your privacy.
    • Family or other emergencies.
    • Vacation.
    • Short term changes at work, such as overtime, or training that requires personal study time.

Unless your absence makes study or review impossible, you and your coach will establish a reduced pace of study during the absence to maintain your skills. After the absence, you and your coach will reestablish a consistent schedule that will meet your completion goals.

Unapproved Absences

An unapproved absence is defined as:

  • No progress on course work in two calendar weeks, unless you have notified NCLab of your absence. 
  • Missed coaching sessions. If you cannot meet with your coach at the appointed time, you must notify your coach as soon as possible and reschedule. Two consecutive missed sessions without notification are considered as unapproved absence.

In the event of an unapproved absence, you will be notified via email and phone. You must reestablish a study schedule with your coach immediately, and show adequate progress in the course work to end the unapproved absence.

If you do not do any coursework for two weeks, and if you do not respond to the notification within 7 business days, you will receive a second notification.

If you do not respond to the second notification within 7 business days, you will no longer have access to coaching services. If you do want to participate in coaching again, you will need to send a request to coaching@nclab.com. 

Termination of Training

NCLab reserves the right to terminate your training without refund at any time due to:

  • Unpaid tuition.
  • 4 unapproved absences. 
  • Violation of NCLab’s Terms of Use.
  • Violation of this Enrollment Agreement.

Remedies and Reinstatement

If you have been terminated due to unapproved absences, you may request reinstatement. 

If you have been terminated due to unpaid tuition, you may request reinstatement of your account by emailing coaching@nclab.com within 30 calendar days. In order to be considered for reinstatement, you must pay all unpaid tuition fees. 

Any reinstatement is subject to a $250 fee.

Extensions

If you need an extension of time to complete the program, you may request this extension by email to coaching@nclab.com. Please include your reasons for extension, and when you expect to complete the program. Any extensions must also be approved by the institution where you are enrolled, and by administrators of grant programs as applicable. You must pay a $75 fee for each extension. Extensions must not exceed two months each, and you are limited to two extensions, if approved.

No Guarantee of Employment

You understand and agree that completion of the program is not a guarantee of employment or of obtaining an internship or externship.

Grievance Policy

We are dedicated to the fair treatment of and professional conduct with our students. Should you have a complaint, follow the procedure outlined in the Grievance Policy. The grievance policy pertains to grievances of various natures including but not limited to: academic, discrimination, harassment, and bullying.