General Terms
NCLab (”Service”) is operated by NCLab Inc. (”Provider”, ”We”). We process Personal Data as a Controller as defined by GDPR.
Personal Data That We Collect
When you use our Services we may collect Personal Data.
For all Users, we collect Personal Data when you voluntarily provide such information to the Services, such as when you register for access to the Services, contact us with inquiries, respond to one of our surveys or browse or use certain parts of the Services. The Personal Data we may collect includes without limitation your name, address, email address and other information that enables Users to be personally identified.
We also automatically collect certain technical data that is sent to us from the computer, mobile device and/or browser through which you access the Services. Automatic Data, includes without limitation, a unique identifier associated with your access device and/or browser (including, for example, your Internet Protocol (IP) address) characteristics about your access device and/or browser, statistics on your activities on our website, information about how you came to our website and data collected through Cookies, Pixel Tags, Local Shared Objects, Web Storage and other similar technologies.
When you register for the Services or otherwise submit Personal Data to us, we may associate other Non-Personal Data (including Non-Personal Data we collect from third parties) with your Personal Data. At such instance, we will treat any such combined data as your Personal Data until such time as it can no longer be associated with you or used to identify you.
If you register for a free trial or subscription, you will provide financial information (e.g., your credit card number and expiration date, billing address, etc.) some of which may constitute Personal Data.
We may also collect or receive Personal Data from third party sources, such as Organizers, other Consumers, social media or other third party integrations, your credit card issuing bank, our payment processing partners or other third parties.
How We Use Your Personal Data
We collect and use the Personal Data we collect in a manner that is consistent with this Privacy Policy. We may use the Personal Data as follows:
If you provide Personal Data for a certain purpose, we may use the Personal Data in connection with the purpose for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
If you provide Personal Data in order to obtain access to or use of the Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of the Services or functionality and to analyze your use of such Services or functionality. For instance, if you supply Personal Data relating to your identity or qualifications to use certain portions of the Services, we will use that information to make a decision as to granting you access to use such Services and to assess your ongoing qualification to use such Services.
We may use your Personal Data for internal business purposes, including without limitation, to help us improve the content and functionality of the Services, to better understand our Users, to improve the Services, to protect against, identify or address wrongdoing, to enforce our Terms of Use, to manage your account and provide you with customer service, and to generally manage the Services and our business.
Where it is in accordance with your marketing preferences, we may use your Personal Data to contact you in the future for our marketing and advertising purposes, including without limitation, to inform you about services or events we believe might be of interest to you, to develop promotional or marketing materials and provide those materials to you, and to display content and advertising on or off the Services that we believe might be of interest to you.
If we intend to use any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time the Personal Data is collected or we will obtain your consent subsequent to such collection but prior to such use.
In an ongoing effort to understand and serve our Users better, we often conduct research on our customer demographics, interests and behavior based on Personal Data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once Personal Data is in an aggregated form, for purposes of this Privacy Policy, it becomes Non-Personal Data.
Disclosing Information to Third Parties
We will not disclose any information about NCLab users to third parties unless it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Terms of Use, or as otherwise required by law. We would have to transfer information about you if Provider was acquired by or merged with another company. In this event, we would notify you before information about you is transferred and becomes subject to a different privacy policy.
Accessing User Accounts
We do not access accounts of NCLab users except with their explicit permission in order to fix bugs or help solve problems.
Monitoring Usage of Resources
In order to ensure the stability of Service and in agreement with Terms of Use, we monitor the amount of data stored in each user’s account, usage of CPU time, runtime memory, and bandwidth. In order to improve Service, we monitor what applications (modules) each user uses and how often. This information is processed using statistical methods. We use collected information for the following general purposes: products and services provision, billing, identification and authentication, services improvement, contact, and research.
Collecting Email Addresses
We collect email addresses of users in order to send a new password upon request and to send occasional updates and news about our Services. Users can unsubscribe if they do not wish to receive these updates.
Credit Card Information
We do not collect or store credit card information. Credit card processing is done using external providers such as PayPal or Braintree.
Cookies
A cookie is a small amount of data, which often includes an anonymous unique identifier, that is sent to your browser from a website and stored on your computer’s hard drive (via your browser). Cookies are required in order to use the Service. This website or its third-party tools use cookies, which are necessary to its proper functioning and service improvement. Also, we use cookies to record current session information. You are required to re-login to your NCLab account after a certain period of time has elapsed to protect you against others accidentally accessing your account contents.
Data Storage
We use third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to provide Service.
Data Ownership
Paying users starting with Basic Plan retain all rights to their private data and private projects. Free users expressly agree that anyone can copy, modify, and use in any way all their data in NCLab which by default are public – see Terms of Use for details.
We Respect Your Rights in Regards of Information
You have the right to having your personal data deleted or removed without the need for a specific reason as to why you wish to discontinue.
You have the right to restrict data processing – an individual’s right to block or suppress processing of their personal data.
You have the right to data portability – this allows users to retain and reuse their personal data for their own purpose.
You have the right to object – in certain circumstances, individuals are entitled to object to their personal data being used. This includes if a company uses personal data for the purpose of direct marketing, scientific and historical research, or for the performance of a task in the public interest.
To do so please use the contact information below.
International Privacy Laws
If you are visiting NCLab from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage and use of your Personal Data will at all times continue to be governed by this Privacy Policy.
Changes
NCLab may periodically update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your NCLab primary account holder account or by placing a prominent notice on our site. Such notice will be given at least 3 days in advance of the date the new policy will be applied.
Contacts
You can contact us anytime to request access, delete or modify information we have about you.
Any questions about this Privacy Policy should be addressed to support@nclab.com.