Sales Development Representative
Position Title: Sales Development Representative
Salary: $45,000 plus commission
Benefits: Medical, Dental & Vision Coverage after 90 Days, Vacation Time Off, Floating Holidays, Sick Time, Necessary Equipment Provided
Job Type: Remote (United States, preference for PT/MT)
NCLab (http://nclab.com/), is looking for an exceptional Sales Development Representative (SDR) for our growing company. We are looking for a motivated, enthusiastic individual who wants to make an impact in workforce development and career training. The SDR will report to NCLab’s Director of Sales. This position will primarily serve NCLab’s sales team by performing lead generation and qualification but will be flexible to incorporate projects and tasks across other areas of NCLab as needed. Potential growth paths include B2C Sales, B2B Partner Management, or other roles needed within the company where your skills will be best utilized.
About NCLab
NCLab is a Reno, Nevada-based provider of in-demand, competency-based, online career training programs in Data Analytics, Python Development, and Manufacturing. At NCLab, we place a high value on helping people improve their lives by providing them with attractive 21st-century job skills, preparing them to pass industry-recognized certifications, and helping them transition into highly rewarding careers. Our carefully designed and developed training has been fine-tuned for years, based on trainees’ and employers’ feedback. Our training is far more effective than MOOCs and boot camps, and it produces real results. It has been adopted by government agencies, workforce training organizations, colleges, universities, and employers throughout the U.S. and in other countries. As part of the training, our instructional support staff and personal coaches work closely with each trainee to ensure their success. The success rate of our trainees is close to 100%. Graduates work at American Airlines, HBO, NSA, Tesla, Panasonic, Federal Reserve Bank, Capital One Bank, Capital Insurance Group, and the Department of Energy, to give just a few examples.
About the Role
An SDR (Sales Development Representative) at NCLab is responsible for identifying and qualifying potential leads for our sales team. The SDR will play a crucial role in the sales process by generating interest in NCLab’s products and services and will help nurture prospects through the initial stages of the sales funnel. A typical day in this role will include video calls, phone calls, texts, and email outreach to prospective clients, having conversations with clients to understand their needs, and setting appointments for NCLab’s sales team. This includes keeping accurate records in Salesforce, communicating with the sales team to ensure smooth hand-off, and making other NCLab team’s aware of a potential mismatch with our products and client needs. Success in this role includes meeting or exceeding the targets set for this role, becoming an expert on NCLab products and processes, and eventually growing into additional responsibilities and roles here at NCLab.
The SDR will:
- Generate leads
- Proactively identify and research potential customers using various tools, primarily ChatGPT but also including LinkedIn, exploratory video calls or in-person meetings, industry reports, etc.).
- High volume cold-calling, emailing, and networking to reach out to prospects and create interest in the product or service.
- Qualify leads
- Engaging with prospects through video calls, phone calls, and other communication methods to understand their needs and challenges
- Qualifying leads by determining if they match the company’s ideal customer profile.
- Schedule appointments
- Scheduling meetings or demos with qualified prospects for the sales team.
- Acting as the initial point of contact to set up further sales conversations.
- Proactively store information in NCLab’s CRM system
- Maintaining accurate records of all interactions in Salesforce.
- Updating information on prospects and tracking communication.
- Collaborate with other team members
- Working closely with the sales team to ensure smooth hand-offs of qualified leads.
- Providing feedback to other relevant NCLab teams regarding customer pain points and market trends.
- Meet or exceed the set goals for lead generation, conversion, meetings booked, etc. Commission bonuses will be earned based on meetings booked.
The SDR has:
- 2+ years of sales experience
- 1+ years experience working remotely
- A bachelor’s degree but additional experience can substitute for education.
- Strong communication and interpersonal skills, in-person, on video calls, over the phone, and through written correspondence.
- “Hunter”/”go-getter” mentality to seek out new business opportunities for NCLab.
- Ability to handle rejection and maintain persistence.
- Excellent time management and organizational skills.
- Familiarity with CRM systems (preferably Salesforce).
- Basic understanding of the company’s products and industry and a desire to learn more about this area.
Before being considered for employment, the SDR must be able to complete NCLab’s Career Readiness Assessment (1-2 hours). Information about this assessment will be shared with applicants who are invited to interview.
To apply, please provide the following in PDF format emailed to documents@nclab.com:
- Resume (one page)
- Cover Letter (one page)
- 3 professional references NCLab may contact
Academic Advisor
We are seeking a dedicated and experienced Academic Advisor to join our Continuing Education Online Training Program. In this role, you will provide guidance and support to adult learners pursuing professional development and skill enhancement through our online courses. Your expertise will help students navigate their educational journeys, ensuring they achieve their academic and career goals.
This role is full-time, 40 hours per week M-F.
Key Responsibilities:
- Student Support: Assist students in understanding program requirements, course selection, and academic policies. Provide personalized academic advising to help them create effective learning plans.
- Enrollment and Retention: Support prospective and current students through the enrollment process, fostering a supportive environment to enhance retention rates.
- Program Development: Collaborate with faculty and administrative staff to develop and improve online training programs based on student feedback and industry trends.
- Workshops and Resources: Organize and facilitate workshops, webinars, and informational sessions on academic success strategies, career planning, and professional development.
- Monitoring Progress: Track and monitor students’ academic performance and progress towards their goals, providing timely intervention and support when needed.
- Database Management: Maintain accurate records of student interactions, academic progress, and program outcomes in the student information system.
- Communication: Serve as a primary point of contact for students, providing timely responses to inquiries via email, phone, and online platforms.
Qualifications:
- Bachelor’s degree or equivalent experience (i.e. completion of NCLab training)
- Strong understanding of adult learning principles and the unique needs of non-traditional students.
- Excellent interpersonal, communication, and organizational skills.
- Proficient in using student information systems, online learning platforms, and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced, remote environment.
Email a one-page resume to becca@nclab.com.