Frequently Asked Questions

Q: What is the best way to contact NCLab?
A: If we are online, use the Live Chat widget to chat with us. If we are offline, you can still use this widget to send us a message. We will reply as soon as possible. You can also use the support email support@nclab.com. For more ways to contact us, please visit the Contact Us page.

Q: NCLab does not load for me! What can I do?
A: This sometimes happens at schools that have Internet filters enabled. Please contact your IT department and ask them to whitelist the URL addresses below. The last three are related to the Content Deliver Network (CDN) – your IT person will know what that is.

  • nclab.com
  • 502574783.r.cdnsun.net
  • 207332584.r.cdnsun.net
  • 462425873.r.cdnsun.net
  • fonts.googleapis.com
  • fonts.gstatic.com
  • cdn.tinymce.com
  • cdn.mathjax.org

Q: What is NCLab?
A: NCLab (Network Computing Lab) is an open public cloud computing platform that empowers future coders, engineers and scientists by providing engaging self-paced and self-graded courses in essential STEM subjects, as well as powerful open source computing and simulation tools.

Q: Is NCLab Free?
Everyone can create a free account, upload his/her data into their NCLab account, and compute online using a large variety of free computing apps. Additionally, NCLab provides self-paced and self-graded online courses that are available for purchase.

Q: What are NCLab’s vision and mission?
A: Please visit NCLab’s Vision and Mission page.

Q: I am a K-12 teacher. Can I try the courses for free?
A: Actually you can have them for free – we call this an individual PD license 🙂

Q: What courses does NCLab offer?
A: At this point NCLab provides four courses:

Q: How much does an NCLab course cost?
A: The pricing for individual users is displayed on the front page and it includes 12 months access, textbook, tutorial videos, solution manual, and limited support. Pricing plans for schools and public libraries start at $325 for a single course and 30 students. Please contact us for more details.

Q: What happens after I complete the courses?
A: You will receive a certificate of completion, and you will be ready to take full advantage of NCLab.

Q: What applications does NCLab provide?
A: An overview of K-12 and advanced apps can be found in the sidebar menu. Basic modules include several programming languages (Karel, Python, Javascript), a 3D modeling module, and computer simulations in math, physics and chemistry. Advanced modules include GNU Octave (computing language compatible with Matlab), CUDA (GPU programming), R (computational language for statistics), Scipy (computational library based on Python), LaTeX (markup language for scientific publishing), and more.

Q: I am a student, how do I get support?
A: You can send us an email at support(at)nclab(dot)com (recommended), use the Live Chat widget in NCLab, call us toll free at (800) 666-2024, write us a letter, or visit us in Reno! Our complete contact info is here.

Q: I am a teacher, how do I get support?
A: Best, send us an email and we will address your concern asap. You can also call us toll-free at (800) 666-2024 and we will be glad to assist you.

Q: Can I just sign up for one course?
A: Absolutely!

Q: I have a Mac, can I use NCLab?
A: Yes. We recommend using the Chrome browser, but Safari should work as well. Sometimes it might be a bit slower than Chrome.

Q: I have a PC, can I use NCLab?
A: Of course, you can use NCLab in Windows and on Linux. Please try to stay away from the Internet Explorer as it makes NCLab slow. The best browser to use is Google Chrome.

Q: I have an iPad, can I use NCLab?
A: Yes, NCLab runs on mobile platforms.

Q: How does NCLab help meet Common Core and NGSS ?
A: This information is available under Teachers in the main menu. Lesson plans for individual courses contain a complete standards alignment information.

Q: How can NCLab help homeschoolers?
A: NCLab helps home schooled students to succeed in college, by giving them a head start on computer programming and 3D modeling.

Q: Why are self-paced courses good for students?
A: They are the best because students can go through them at their own pace. Also, they are more fun than standard courses in school.

NCLab is not an affiliated program of The University of Nevada, Reno.